Senior Customer Service Coordinator

Date: May 23, 2025

Location:

Salisbury, MD, US, 21804

Req ID: 76492

Job Function: Other Professional Careers

Perdue Foods has a goal of becoming the most trusted name in premium proteins by creating products for consumers and for retail and foodservice customers around the globe while changing the way animals are raised for food. It is part of Perdue Farms, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we’re committed to helping our team members thrive. That's Perdue.

Summary

The Customer Service Coordinator - Animal Nutrition, has the primary responsibility for the coordination between sales, clients, operations, and logistics to ensure blending facility production schedule and sales demands to clients are met utilizing resources in the most cost-effective manner.

Principal and Essential Duties & Responsibilities

Responsible for all accounts receivable within Animal Nutrition. Resolve financial discrepancies, collaborate with sales teams and clients to resolve account receivable issues. Manage customer credit from application, setup, billing to collections.
Oversee cross-functional coordination by leading the collaboration between sales, clients, blending facility operations, and logistics teams to ensure seamless execution of client requirements and service delivery.
Supervise system integrity and data management to ensure accuracy and timeliness of system entries, including contracts, sales orders, bills of lading, and product transfers. Establish quality control protocols to maintain data reliability.
Manage shipment scheduling, by overseeing the creation and communication of detailed shipment schedules to internal facilities, transportation providers, and clients. Ensure all parties are aligned for timely and accurate deliveries.
Lead schedule change management by directly the handling of scheduling adjustments in coordination with operations and logistics. Evaluate and communicate viable alternatives to clients while maintaining service standards.
Audit and maintain contractual systems and conduct regular audits and manage ongoing maintenance of contract and Agtech systems, including open/closing balances, contract rolls, and order closures. Ensure post-shipment non-freight accruals are accurately validated and reported.

Minimum Education

High School Diploma OR GED - Required
BS Degree – AgriBusiness, Transportation or Accounting - Preferred

Experience Requirements

Understanding of standard software applications (Microsoft Office)
Strong math skills, communication, organizational and analytical skills

Experience Preferred

5-8 years of previous Customer Service, Accounts Receivable or Credit experience in a similar industry or field
8+ years of previous experience Customer Service, Accounts Receivable or Credit - Preferred

Environmental Factors and Physical Requirements

Position is mostly sedentary but may require occasional moving to other offices or buildings. Able to communicate on the telephone and use standard office equipment. May need to move light equipment or supplies from one place to another. May need to access files, supplies or equipment. Work activity is in an office, open -partitioned, cubicle environment.

Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.