Network Operations Center Manager

Date: Sep 29, 2025

Location:

Salisbury, MD, US, 21804

Req ID: 77704

Job Function: Information Technology

Perdue Foods has a goal of becoming the most trusted name in premium proteins by creating products for consumers and for retail and foodservice customers around the globe while changing the way animals are raised for food. It is part of Perdue Farms, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we’re committed to helping our team members thrive. That's Perdue.

Summary

The Network Operations Center (NOC) Manager is responsible for overseeing the daily operations of the NOC team to ensure the stability, integrity, and efficient operation of the organization's IT infrastructure and network systems. This role involves managing a team of NOC engineers and technicians, developing operational procedures, monitoring system performance, and coordinating incident response and resolution.

The NOC Manager plays a critical role in maintaining high availability and performance of network services, proactively identifying and mitigating issues, and ensuring compliance with service level agreements (SLAs). This position requires strong leadership, technical expertise, and a commitment to continuous improvement in a 24/7 operational environment.

The salary range for this position is $97,000 - $145,000 per year, based on experience and qualifications with annual bonus available (variable depending on performance).

In addition to the base salary, Perdue offers a competitive benefits package, including medical/Rx, 401(k) with employer match after 1 year, critical illness, accident insurance, dental, vision, life insurance, optional group life insurance, short-term and long-term disability protection, flexible spending accounts and paid time off.

This is an onsite role at our Salisbury, MD Corporate Offices.

Principal and Essential Duties & Responsibilities

Lead and manage the NOC team, including staffing, scheduling, training, and performance management.
Oversee real-time monitoring of network systems, servers, and critical infrastructure to ensure optimal performance and uptime.
Develop and enforce standard operating procedures (SOPs) for incident detection, escalation, and resolution.
Coordinate with internal teams and external vendors to resolve complex network and infrastructure issues.
Analyze incident trends and system performance metrics to identify areas for improvement.
Ensure compliance with SLAs and provide regular reporting on system health and incident response.
Participate in disaster recovery planning and execution.
Maintain documentation of network configurations, processes, and troubleshooting guides.
Stay current with industry trends and emerging technologies to enhance NOC capabilities.
Regularly update network software to address vulnerabilities and bugs.

Minimum Education

Bachelor’s degree with preferred emphasis in Management Information Systems or Computer Science or equivalent work experience in a similar role.

Experience Requirements

8+ years of network experience with Cisco LAN/WAN experience, 2+ years in a team lead or supervisor role.
Strong understanding of network infrastructure, protocols, and monitoring tools (e.g., SolarWinds, Nagios, Splunk).
Experience with incident management frameworks (e.g., ITIL).
Excellent problem-solving, communication, and organizational skills.
Ability to work in a fast-paced, 24/7 operational environment.

Experience Preferred

Project Management Experience
Network Certifications (CCNA or CCNP) or other equivalent network certifications
2-3 years SD-WAN experience
Managing all types of network transport including: MPLS, Ethernet, Broadband, T1’s, LTE, and Satellite.
5+ years’ experience in incident and problem management

Environmental Factors and Physical Requirements

Position is mostly sedentary but may require occasional moving to other offices or buildings.
May need to move light equipment or supplies from one place to another.
Work activity is in an office, open-partitioned, cubicle environment.
Ability to support off-hours support issues and staffing coverage

Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.