IT Customer Relationship Manager

Summary

The IT Customer Relationship Manager – Live Ops and Demand & Supply is a key role that will work on Strategic Enterprise projects, responsible in developing overall design and execution of supply chain planning business processes and systems. The leader will define business process design spanning both Legacy Systems and investigating new technologies to evaluate improvement opportunities while partnering closely with the Business Leaders for alignment. This Manager will use experience, knowledge and influence to build relationships with the supported business partners to build solutions that fit ONEPERDUE. These solutions should bring standardization, putting the right data in the right hands for decisions to be made quickly and accurately.

Position provides Live Ops and Supply and Demand Supply Chain leaders with tactical technology leadership.  The position is focused on developing and executing IT technology plans to support and optimize Supply Chain business areas’ goals & objectives.  Position collaborates with various Supply Chain stakeholders to understand defined business strategies to develop a technology strategy that is focused on meeting all functional and technical requirements.  This position also collaborates with various IT Managers, Directors and VPs to align/optimize current and future systems, data and technology within our Supply Chain adhering to data governance, security protocols and coordinating shared resources and assets.

Position will also work jointly with our TMO (transformation management office), ensuring initiatives are coordinated and well aligned with our Supply Chain BPR efforts. The ideal candidate will support our Supply Chain business areas by driving technologies and solutions by leveraging data analytics and best in breed technology solutions. They will collaborate with IT and Data Governance to define and uphold best practices in data stewardship, strategy, and analytics. This role ensures the development of standardized reporting and the effective delivery of data-driven insights to support strategic objectives. Position must be forward looking at new and emerging technology that could be deployed to further maximize desired results.

This position is responsible for stakeholder partnerships to identify opportunities in Live Operations and Demand/Supply across our Supply Chain current system architecture, maximizing existing resources and infrastructure, while building a multi-year plan to optimize and monetize them. Moreover, responsibility for change management, scope definitions, cost / benefit analyses, project management and implementation coalescing for maximum benefit, user adoption, and R.O.I.

The salary range for this position is $111,000 - $167,000  per year, based on experience and qualifications with annual bonus available (variable depending on performance).  

In addition to the base salary, Perdue offers a competitive benefits package, including medical/Rx, 401(k) with employer match after 1-year, critical illness, accident insurance, dental, vison, life insurance, optional group life insurance, short-term and long-term disability protection, flexible spending accounts and paid time off.  

Principal and Essential Duties & Responsibilities

• Partner with Live Ops and Demand/Supply to develop, execute and maintain a multi-year digital transformation road map for live operations and demand & supply that includes current and legacy systems by managing business Priority, Cost/Benefit (ROI), Resource Requirements, and Timelines that all fit within the IT Strategic Roadmap.
• Assist and evaluate business requirements to hypothesize solutions that fit IT roadmap while bringing value to business solutions.
• Strong Communicator – Keeps customers updated on a regular cadence.
• Hands on Leader – Willing to step in where needed to remain on time, on budget and on track for successful implementation.
• Service – Learn the customer and align the right resources to maximize efficiency between Business and IT. Willingness to speak up and provide constructive feedback for the betterment of ONEPERDUE.
• Drive Standards – Simplify and optimize our technology systems for easier and stronger support and execution.
• Integration – Use data transfer processes to optimize, reduce, and eliminate redundant data. Move and store data at the highest level for enterprise reporting capabilities.
• Data Utilization – Create opportunities for real time/near real time decision making that can be replicated without manual data analysis.
• Introduce and build SCADA systems leading the way for Digital Transformation and reporting by consolidating data at the highest level for enterprise reporting using standard datasets across the organization driving digital visualization and reporting.
• Participate and often lead/mentor the Planning, Blueprinting, Realization, Final Preparation, Go-Live and HyperCare phases of IT Strategic projects assigned
• Identify, vet, justify and deploy technology to support improvements within Demand & Supply and Live Operations that deliver bottom line value to the company by following and adhering to IT Governance Policy and Procedures
• Recruit, hire, develop, and retain technology associates to achieve assigned business area goals. 
• Drive succession planning activities to ensure continuity of these supporting IT teams including participation with the Corporate IT VP to assess corporate-wide talent.
• Develop and implement sourcing options (staff augmentation) providing support for periodic peak demand or specialized skills needed while ensuring cost effectiveness

Minimum Education

• Bachelor’s degree or equivalent related education and work experience in Computer Science, Information Technology or Business Management

Experience Requirements

• 10 Years IT Experience or equivalent experience in supply chain roles with growing areas of responsibility
• Strong Supply Chain background is required
• Strong development and articulation of strategic roadmaps for Supply Chain planning needs for responsible business areas
• Experienced in IT Governance Processes for the prioritization and sequencing of IT projects in constrained environments
• Ability to develop business case and project ROI calculations
• Experience with Blue Yonder upgrade projects will be a plus
• Implementation experience of JDA’s Enterprise Supply Planning and Demand Planning solutions
• High level understanding of ERP business processes areas. (Could include MTech, Blue Yonder, SAP including SD – Sales & Distribution, MM – Materials Management, PP – Production Planning, QM - Quality Management.  Product Lifecyle Management experience is plus
• Knowledge of RDBMS (Oracle) with ability to write SQL queries to analyze data highly desired
• Experienced in Microsoft Office Suite including creation of Excel spreadsheets, and MS Power Point presentations.
• Experienced in Microsoft Project including creation of resourced project schedules with understanding of critical path planning is desired

Experience Preferred

• Strong systems solution and systems architecture skills
• Strong understanding of supply chain planning functions for manufacturing companies
• Experience with planning solution tools (e.g. Blue Yonder), including Enterprise Supply Planning (ESP) and Demand Planning, S&OP and S&OE.  SAP ERP experience is also desired       
• SCADA System experience and knowledge
• Strong business and technical leadership and facilitation skills
• Possesses the ability to find, learn and share new technology with business partners.
• Fully understands the Perdue IT Governance Policy and Procedures
  • New Software, Information Security, Cyber Security, Procurement, NDA/MSA, Project Governance
• Flexible with work assignments across business areas
• Can successfully manage changing priorities with successful alignment and communications.
• Excellent communication skills – verbal, written and presentation
• Ability to lead teams and resolve conflict, respects constructive feedback
• Opportunity seeker always trying to improve processes to reach an optimal state
• Knowledge and understanding of integrated solutions involving SAP ERP and third-party systems (example JDA)
• Knowledge of Data Analytic and/or AI concepts and tools
• Strategic IT vision and excellent execution skills
• Ability to foster high performing work teams and excellent coordination skills with vendors

Environmental Factors and Physical Requirements

• Rotating weekly on-call to cover off hours and weekends.
• Position is mostly sedentary but may require occasional moving to other offices, buildings, or manufacturing sites.
• May need to move light equipment or supplies from one place to another.
• May need to access files, supplies, and equipment.
• Work activity is in an office.
• When in a plant environment:
  • Exposure primarily consists of wet and moist floors which include metal and plastic grating surfaces.
  • May be exposed to temperatures of 28 degrees to 100 degrees Fahrenheit with both ambient and 100% humidity.
  • May handle product 25 degrees to 50 degrees Fahrenheit.
  • May be exposed to noise ranges of 50 db to 110 db.
  • May be exposed to all chemicals used in poultry, food, processing facility.
  • Must wear and use protective and safety equipment required for the job as directed by the company.