Customer Service Coordinator
Salisbury, MD, US, 21804
Perdue Foods has a goal of becoming the most trusted name in premium proteins by creating products for consumers and for retail and foodservice customers around the globe while changing the way animals are raised for food. It is part of Perdue Farms, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we’re committed to helping our team members thrive. That's Perdue.
Summary
To be the liaison between, sales, customers, drivers and distribution to ensure product is efficiently tracked and delivered in a safe and legal manner on-time and in full.
Work Hours: Sun - Thurs 630pm to 6am
Principal and Essential Duties & Responsibilities
Maintain phone and email communication between internal and external customers
Monitor and track status of loads appearing on exception monitors.
Communicate with customers and sales regarding late deliveries and record updated data as appropriate in system.
Reschedule deliveries as needed using web based scheduling systems
Process forms with information for breakdowns, discrepancies, accidents, personal injury, product recall, etc…
Familiarity with Office 365, spreadsheets and reporting functions that will be incorporated into daily responsibilities of the job
Other duties as assigned by Supervisor
Minimum Education
High School Graduate or GED preferred
Associate Degree preferred
Experience Requirements
Strong interpersonal skills
Strong communication, organizational, and analytical skills
Knowledge of standard software applications
1 – 3 Years applicable experience
Compensation Data
This position has a target wage of $18 - $22.50 (plus a shift differential) per hour, based on shift, experience and qualifications with annual bonus available (variable depending on performance). Overtime may be available.
In addition to hourly wages, Perdue offers a competitive benefits package, including medical/Rx, 401(k) with employer match after 1 year, critical illness, accident insurance, dental, vison, life insurance, optional group life insurance, short-term and long-term disability protection, flexible spending accounts and paid time off.
Environmental Factors and Physical Requirements
- Position is mostly sedentary but may require occasional moving to other offices or buildings.
- May need to move light equipment or supplies from one place to another.
- May need to access files, supplies and equipment.
- Work activity is in an office, open-partitioned, cubicle environment.
Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Nearest Major Market: Salisbury